We frequently receive emails from people with enquiries relating to Zimbabwe passport applications. These range from the status of passport applications submitted both at home and at overseas missions and how to apply for passports when faced with certain personal circumstances such as not having all the required documentation and so forth.
Some of the emails that we have received include the following:
- am calling to confirm if my passport is ready fr collection. i applied for it on the 4th of July and my receipt number is RG xxxxxxx.
- pliz help me on this one i need passport but i do not have bith certificate i lost both and id what must i do
- My passport is still valid and I want to apply for a new one since am left with about five months,the problem is I lost my id and can’t go back to zimbabwe anytime soon. So can I apply without any id using a valid passport in south africa. Pliz help
- Hi there, would you have any info on how best to renew a Zim passport from the UK? My son is living there, and has been told by the embassy that the renewal of his passport will take 18 months. Thanking you for any leads
Unfortunately these are queries that we can’t help with and all that we can do is to advise them (to the best of our knowledge) on how they can go about finding the answers to their questions. To that end, we got in touch with the Registrar General`s Office (via email) and asked them the best way in which people can contact them to get their queries answered. They got back to us within two days with their response being the following:
Dear Sir/Madam
We kindly acknowledge receipt of your communication.
Clients may directly contact us on our helpdesk regarding any issues that concerns our department.
Regards
Registrar General`s Office
So, if you have queries related to a Zimbabwe Passport, the RG’s office is the best place to go where there is someone on the other end of the line to receive your message. You can contact them via the following:
Contact form on their website: http://www.rg.gov.zw/contactus
Via email: helpdesk @ rg [dot] gov [dot] zw
SxxxxxxxO MxxxxO, DOB xx/xx/1997, ID No. xx-xxxxxxxx, has not received her passport, for which she applied in 2013. After submitting another application at the Harare office in 2017, she was advised that the passport will be released in a few weeks time.
However, she has made several follow ups with the Bulawayo office, which has advised her that the passport has not been released yet.
We kindly request your office to look into this issue as a matter of urgency.
I write to you as the girl’s father, and I hope my intervention will expedite the process.
Dumisani Mbambo
That is an extraordinarily long time to wait for a passport to be processed. Please do get in touch with the RG office via the details above.
I have long time i a m weiting for my possport
How do I know that my passport is out do you have any link to track my Zimbabwean passport please
I apply my passport on 2021 at Eastgate n l pass my application forms but until now l did not get anything
Hi, thanks for stopping by. Please do get in touch with the RG office to find out the status of the application.
This e-mail address is not working how do I use it?
the email address is > helpdesk @ rg . gov . zw (without the spaces before and after the @ and .). We have used it on occasion. Hopefully it will work for you this time around.
Passport number
In South Africa
I applied passport for my daughter on 12 of October 2018 ,Bulawayo l want to know if the passport is it out
That’s why our country is very back wards you don’t even have an app to track your own documents yet we even less populated what a failure .Most places in the world these days you can even renew online by your self .
It is unfortunate and also frustrating that the situation is at the state that it is. Yes, applying for new documents or renewing expired documents should be all rights be and quick and easy process. All we can do is hope that in the near future, things will improve and we move towards a place where is a quick and simple process and eventually one that can be completed online.
i appliead for my passport last year in june.Wanted to confirm if it has been released
Hi Thembani,
It would be best to get in touch with the RG office to find out when it will be ready for collection.
I applied for my passport last year February 2019.Wanted to conferm when it will be released.
Hi…. i applied for my passport in October 2018…. i wanna know if it is ready for collection
Hi Olington,
Please get in touch with the RG office to find out when it will be ready for collection.
I send someone to submit my passport forms on November how do I check that forms really where submit I’m in SA which website should I use to check my passport on process
Hi, it would be best to get in touch with the RG office or maybe the Zimbabwe consulate
Hi l applied my passport in May 2019,so lm wondering wen it will be ready for collection
Hi Mellanie,
Please get in touch with the RG office for assistance.
I send someone to submit my passport forms on Dec, how do i check that for really my form where Submitted, im in SA which website should i use to. Check that my passport is on process?
Hi Sinote, It would be best for you to get in touch with the RG Office to see if they can assist in checking that your forms were submitted.
Please I want to know is my passport not yet out
Hi Fanyani, thanks for your message. It would be best for you to get in touch with the RG Office to find out the status of your passport.
I applied my passport in March 2019 how do I know its out
Thank you for stopping by. It would be best to get in touch with the RG office to find out the status of your passport application.
Good day i have aplyed for a passport last year I sent someone to submit for me how do I know if is out
Hie I applied for my passport last year 14 November and someone submitted for me in Harare just wanna find out if the passport is ready for collection,
Applied for my passport november 2022. It’s now February 2023 and it is not yet out. I have an emergency trip in two weeks’ time, how do i proceed? How do I fast track the application?
Hi, it would probably be best to go to the RG office to enquire about your passport.
Hie I applied for my passport last year 14 November and someone submitted for me in Harare just wanna find out if the passport is ready for collection,